Arden Tenant Info…
Check out useful advice and answers to some of the most common questions raised by Tenants. Please check here before reporting a maintenance issue as you may be able to find a quick solution to the problem in our FAQs!
What is an emergency?
Fire / Burglary
Contact the emergency services on 999
The following would be considered an emergency situation
- Burst pipe
- Broken windows
- Broken locks
In these circumstances please call the contractors listed below or find another of your own choice. Please note – Boiler breakdowns and roof leaks cannot be attended to out of hours, please report these via our online fixflo portal
If you choose a contractor then you may need to pay them directly. This would then be reimbursed by your Landlord, if applicable and upon receipt of proof of payment.
Bruntsfield Lock Shop
Southside Glazing & Joinery
During office hours, keys can be collected from our head office upon payment of a £20 deposit and must be returned within 48 hours.
If you have lost your house keys out of hours, then all costs associated with accessing the property would be yours. Should a lock require replacement then you must supply two maintenance keys to Arden asap. These would also be at your cost.
If you are a tenant who resides in an HMO licensed property, you can call us out of hours on 07789140288. You may have to leave a voicemail with your name, address, description of the issue and your contact number. If you prefer you can send an SMS containing the same information. We will then get back to you as soon as possible.
Tenants who do not live in an HMO property will not be responded to on this service.